Taylor Hall Financial Services & Mortgage Brokers

Taylor Hall Financial Services & Mortgage Brokers

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We are Taylor Hall Financial Services & Mortgage Brokers and we are based in Seaham in the North East of England. We provide mortgage and financial services throughout the north east covering Seaham, Durham, Sunderland, Washington, Gateshead and Newcastle (and the surrounding areas) .

With over 30 years of experience and a proven track record in the financial sector, we can provide a solution for you – whatever your situation.

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Mortgages

No matter which step of the property ladder you are on, we can offer  expert advice and guidance to assist you in getting the home you have always dreamed of.

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Protection

Protect the most important things in your life,  we offer a range of protection services which include: Mortgages, Family, Home and Business Insurance covers.

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Estate Planning & Will Writing

Whether you are looking to write your will or how you can distribute the assets in your estate, we can offer reliable, professional advice.

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Probate & Estate Admin

If you are dealing with the affairs of someone who has recently passed away, and require advice, we can assist you in a friendly and compassionate manner.

  • A great service Richard, you should be on the Federation Website for members – Advice for once from someone who fully understands the pressures and needs of police officers.
    L. Lindsley, South Hetton, County Durham
  • The advice given recently to set up our wills was excellent, was easy to understand and having dealt with you for over 20 years, having helped with my mortgage and life cover, I would recommend you to anyone
    V & R Stevens, Seaton Carew
  • Richard you have been very supportive of our new property investment venture. Sourcing great mortgages deals and completing them with total ease. I know your favourite phrase was “attention to detail.”  It’s clear to us you are very passionate about the customer experience and the quality of your service.
    J. Duffield, Forest of Dean, Hampshire
  • Your service was recommended by a friend from work. Richard your patience and ability to explain my options set you apart from any financial advisor I have dealt with previously, delighted, thank you.
    C. Hanratty, Exeter, Devon
  • We initially went to a national online mortgage broker. I asked you to beat their best recommended mortgage, you managed to save us £1200 on a 5 year mortgage deal. Richard it’s true to say “not all mortgage advisors are the same.
    S. Armstrong & P. Knox, Murton, County Durham
  • My family has dealt with Mark for over 25 years and in our experience the advice given on our life, mortgage and recently wills has always been first class. I would recommend Taylor Hall Financial Services to anyone
    S & L Gibson, Seaham

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What protection do I have?

Your adviser will always endeavour to ensure the products recommended are suitable for you.  When the adviser is advising you on regulated products (including investments, insurance and some forms of mortgages) you have the protection of the Financial Ombudsman Service (FOS) and the Financial Services Compensation Scheme (FSCS).

If you are unhappy about the advice or service you have received you should firstly contact the firm that provided the advice or service. This gives them the chance to put things right and/or to provide their own version of events. Should you remain dissatisfied you maybe entitled to refer your complaint to the FOS who will investigate the complaint independently and make a ruling. The FOS work with customers and financial advisers to resolve a complaint, and when they do have to make a ruling it is binding upon the firm. Full details of how to contact the FOS together with information about how to complain are available from their website – www.financial-ombudsman.org.uk or by telephoning 0800 023 4567.

If you try to submit a complaint to a firm and the firm is dissolved, or unable to meet its obligations, you may have recourse to the FSCS (Financial Services Compensation Scheme). This service is funded by levies on firms that are authorised by the Financial Conduct Authority to protect customers where firms have closed or gone into liquidation.

Anything else I should know?

Some financial advisers do give advice on products that are not regulated by FCA – such as general taxation and some Buy-to-Let mortgages. Your adviser will explain to you when you are receiving advice on an unregulated product. It is important you are happy with the advice as you may not have the added protection of the FOS or FSCS when dealing with some unregulated products.

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